SHIPPING & DELIVERY POLICY
Merceton
Last Updated: 28 February 2026
Merceton is a technology platform operated by Smarkitals Technologies India Private Limited that enables independent merchants to sell products online.
Merceton does not directly manufacture, stock, or sell products unless explicitly stated. Each merchant is responsible for fulfilling orders placed through their storefront.
1. Shipping Models
Orders placed through merchant storefronts on Merceton may be fulfilled through:
- Merchant Direct Shipping
The merchant ships products directly to the customer.
OR
- Integrated Logistics Partners
The merchant may use courier partners integrated into the Merceton platform (such as Delhivery or other supported providers).
2. Order Processing Time
Order processing time is determined by the individual merchant and may vary depending on:
- Product availability
- Merchant location
- Operational capacity
Processing time is typically 1–3 business days unless otherwise specified by the merchant.
3. Delivery Timeline
Delivery timelines depend on:
- Shipping method selected
- Courier partner network
- Delivery destination
Estimated delivery typically ranges between 3–10 business days within India, depending on location.
Merceton does not guarantee specific delivery timelines.
4. Shipping Charges
Shipping charges are determined by:
- Merchant pricing policies
- Selected courier partner
- Delivery location
Shipping charges, if applicable, will be displayed at checkout.
5. Delays
Delays may occur due to:
- Courier disruptions
- Weather conditions
- Public holidays
- Regulatory restrictions
Merceton is not liable for delivery delays caused by third-party logistics providers.
6. Order Tracking
If the merchant uses integrated logistics partners, tracking details may be made available through:
- Merchant storefront
- Courier tracking link
Tracking availability depends on the selected courier service.
7. Responsibility
The merchant is solely responsible for:
- Timely dispatch
- Proper packaging
- Accurate shipping details
- Compliance with shipping regulations
Merceton facilitates logistics integrations but is not responsible for product handling after dispatch.